Refund and Cancellation Policy

This page sets out how Jerry's Appliance Repair handles cancellations, rescheduling, refunds, parts returns and warranty claims. It applies to every appointment, however it was booked.

1. Cancelling or moving a visit

Cancel or move an appointment at no charge any time before the technician is dispatched. As much notice as you can manage is appreciated, and a call to (561) 468-3140 is enough.

If the technician reaches the address inside the agreed window and cannot get in, or nobody aged 18 or over is there, a trip charge equal to the service call fee may apply.

2. The service call fee

This fee pays for travel, the technician time and the assessment of your appliance. Once that assessment has happened the fee has been earned, so it is not refundable whether or not you go ahead.

Approve the recommended repair and the fee is credited in full against the cost of it.

3. Completed repairs

Appliance repair is work carried out at your property, so a finished repair is not refundable as a matter of routine. What we do instead is stand behind it:

• If the same problem comes back within 30 days of the completed repair, we return and redo the work with no charge for labor.
• If a part we installed gives out inside the manufacturer warranty period for that part, we replace it with no charge for the part.
• If we cannot settle the original problem on that return visit, we refund the labor portion.

Warranty visits are scheduled during our normal hours. A claim has to come from the person named on the original invoice, and we need the invoice or job number.

4. What the warranty does not reach

• A new or unrelated problem, or a second part giving out after our visit.
• Damage from misuse, a power surge, flooding, salt intrusion, pests, or continued use of a machine we advised you to stop using.
• Work done on the appliance by anybody else after our visit.
• Consumables and wear items: filters, bulbs, belts, hoses and gaskets used up in normal service.
• An appliance described to you at the time as not economically repairable.

5. Parts

Parts ordered for your machine. A part ordered specifically for your appliance cannot be returned or refunded once the order has gone in, because manufacturers will not take them back. Any deposit taken against such a part is not refundable after that point.

Defective parts. A part that arrives defective, or that gives out inside its warranty period, is replaced at no cost to you.

Parts bought without installation. An unopened, uninstalled stock part may be returned within 14 days with the original invoice. A restocking charge of up to 20 percent may apply. Electrical parts, control boards and specially ordered items cannot be returned once opened.

6. Appliances not worth repairing

Where the diagnostics show a machine cannot be repaired economically or safely, only the service call fee is charged. No repair charge applies and we put in writing how we reached that view.

7. Making a claim

1. Call (561) 468-3140 or write to service@jerrysappliancepros.com.
2. Have the invoice or job number, the appliance model number and the date of service to hand.
3. Describe what the machine is doing now and anything that has changed since our visit.

Every request is acknowledged within 2 business days and we aim to settle it within 10. An approved refund goes back to the original payment method and usually lands within 5 to 10 business days depending on the bank.

8. Card disputes

Please talk to us before starting a chargeback. Nearly every dispute we have seen was settled directly and far faster, and we would much rather put the problem right than argue about it.

9. Contact

Jerry's Appliance Repair, (561) 468-3140, service@jerrysappliancepros.com
Hours: Mon-Fri 8AM-8PM, Sat-Sun 9AM-6PM